Legal & Compliance

1. Privacy Policy

Hirelytics Canada Incorporated (“Hirelytics Canada”, “we”, “us”, or “our”) is committed to protecting the privacy of personal information in accordance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation where applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of providing our services to international clients and employers.

Personal information we collect

The types of personal information we may collect include, but are not limited to:

• Identification and contact information (such as your name, mailing address, telephone number, email address, country of residence, and preferred contact details)
• Professional information (such as your curriculum vitae or résumé, employment history, skills, qualifications, professional memberships, and references)
• Educational information (such as academic records, transcripts, test scores, programme interests, and credentials assessments you choose to share)
• Settlement-related information (such as general background information relevant to your settlement goals and support needs)
• Visitor and vacation advisory information (such as your travel goals, preferred timelines, and general visit or vacation preferences)
• Research-related information (such as research interests, areas of academic or commercial inquiry, and related project details)
• Employer information (such as hiring needs, job descriptions, organisational details, and contact persons)
• Technical information related to your use of our website (such as IP address, browser type, and general usage data, collected through standard web technologies as described in our Cookie Policy)

Purposes of collection and use

We collect and use personal information for purposes that are reasonable and appropriate in the circumstances, including to:

• Provide, administer, and improve our services, including talent acquisition, educational guidance, settlement support, vacation and visitor advisory, and research consultancy
• Assess your needs, profile, and goals so we can offer suitable guidance, opportunities, and recommendations
• Facilitate communication between you and our consultants or advisors
• Connect international clients with employers or educational institutions, where you have asked us to support this
• Respond to your enquiries, requests for information, and support needs
• Manage our business operations, including scheduling, billing, accounting, analytics, and risk management
• Meet our legal, regulatory, and contractual obligations

Disclosure of personal information

We do not sell personal information. We may disclose personal information to third parties in the following circumstances:

• To employers, educational institutions, or research partners where you expressly ask us to support an introduction, referral, or application
• To service providers who support our operations (for example, IT, hosting, scheduling, payment processing, communications, and professional services), who are contractually required to protect personal information and use it only for the purposes for which it is disclosed
• To government authorities, regulators, law enforcement, or other parties where required or permitted by law, court order, or regulatory requirement
• To other parties where you have provided your consent, or where the disclosure is otherwise permitted or required by applicable law

Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymise it, in accordance with our retention policies and applicable laws.

Safeguards

We use reasonable physical, organisational, and technological safeguards designed to protect personal information against loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction, having regard to the sensitivity of the information and the purposes for which it is used.

Access, correction, and questions

Subject to limited exceptions under applicable law, you have the right to request access to the personal information we hold about you, and to request corrections if you believe that information is inaccurate or incomplete. We will respond to such requests in a timely manner, in accordance with applicable privacy laws.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy-related enquiry or complaint, please contact our Privacy Officer at:

Privacy Officer, Hirelytics Canada Incorporated
[Mailing address placeholder]
[Telephone placeholder]
[Email placeholder]

3. PIPEDA Privacy Notice

This PIPEDA Privacy Notice supplements our Privacy Policy and provides additional information about how Hirelytics Canada Incorporated manages personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA sets out ten fair information principles that organisations must follow when handling personal information in the course of commercial activities.

1. Accountability

Hirelytics Canada is responsible for the personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with PIPEDA and for overseeing our privacy practices, policies, and procedures.

2. Identifying purposes

We identify the purposes for which personal information is collected at or before the time of collection. These purposes are described in our Privacy Policy and may include providing our services, communicating with you, managing our relationship with you, and meeting legal or regulatory requirements.

3. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express or implied, depending on the sensitivity of the information and the context. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, although this may affect our ability to provide certain services.

4. Limiting collection

We limit the collection of personal information to what is necessary for the purposes identified. We collect information by fair and lawful means, and we do not collect personal information indiscriminately.

5. Limiting use, disclosure, and retention

We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law. We retain personal information only for as long as necessary to fulfil the identified purposes, or as required by law, and then securely destroy, delete, or anonymise it.

6. Accuracy

We take reasonable steps to ensure that personal information is as accurate, complete, and up to date as necessary for the purposes for which it is to be used. We encourage you to inform us of any changes to your information so that we can maintain accurate records.

7. Safeguards

We protect personal information using security safeguards appropriate to the sensitivity of the information, including physical, organisational, and technological measures designed to prevent unauthorised access, disclosure, or misuse.

8. Openness

We make information about our privacy policies and practices readily available, including through this Legal & Compliance page and our Privacy Policy. You may contact our Privacy Officer for additional information about how we manage personal information.

9. Individual access

Upon written request and subject to limited exceptions, we will inform you of the existence, use, and disclosure of your personal information under our control, and will provide you with access to that information. You may also request corrections to your personal information if you believe it is inaccurate or incomplete.

10. Challenging compliance

You may challenge our compliance with PIPEDA by contacting our Privacy Officer. We will investigate all complaints and take appropriate steps to address any concerns that are substantiated.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada. Information on how to do so is available at the Office of the Privacy Commissioner of Canada’s website.

5. Disclaimer

The information and services provided by Hirelytics Canada Incorporated are intended to offer general guidance and support to international clients and employers. While we strive to provide accurate, current, and practical information, the following important limitations apply.

General guidance only

Our career guidance, educational guidance, settlement support, vacation and visitor advisory, and research consultancy services are advisory in nature. They are designed to help you understand options, plan next steps, and navigate complex systems with greater confidence. Our services do not replace your own research, due diligence, or professional judgement.

No regulated immigration or legal advice

Hirelytics Canada does not provide regulated immigration advice or representation, and we are not acting as Regulated Canadian Immigration Consultants (RCICs) or immigration lawyers. Any information we provide about immigration pathways, visas, or related topics is general in nature and should not be relied on as a substitute for advice from a qualified immigration professional.

Clients who require regulated immigration advice should consult a Regulated Canadian Immigration Consultant (RCIC) in good standing or a licensed immigration lawyer.

Similarly, Hirelytics Canada does not provide legal advice. Clients who require legal advice in relation to employment, education, contracts, immigration, or any other matter should consult a licensed lawyer in the appropriate jurisdiction.

No guarantee of outcomes

Decisions about employment, admission to educational programmes, research funding, immigration status, visa approval, and settlement outcomes are made by third parties such as employers, educational institutions, funding bodies, or government authorities. These decisions are outside our control. Accordingly, Hirelytics Canada does not and cannot guarantee any specific outcome, approval, or result. Our role is to support, guide, and help you prepare, not to determine the decisions made by others.

Information on the website

The content on our website is provided for general informational purposes only. While we aim to keep information current and accurate, it may not always reflect the most recent developments, policies, or requirements, and it may change without notice. You should not rely solely on website content when making important decisions and should verify information with the relevant institution, authority, or professional advisor.

7. Refund and Cancellation Policy

This Refund and Cancellation Policy explains how Hirelytics Canada Incorporated manages cancellations, rescheduling, and refund requests for our paid services, including consultations, advisory sessions, and written reports.

Cancellations and refunds

• Cancellations made 48 hours or more before a scheduled consultation: If you request to cancel a scheduled consultation at least 48 hours before the confirmed start time, you will generally be eligible for a full refund of fees paid for that session.
• Cancellations within 48 hours of a scheduled consultation: If you request to cancel a consultation less than 48 hours before the confirmed start time, your request may be subject to a cancellation fee. The amount of the fee may vary depending on the nature of the service and will be communicated to you at the time of booking or upon request.
• Missed appointments: If you do not attend a scheduled session and do not provide advance notice in accordance with this policy, we may treat the session as completed and no refund may be provided.

Completed services and delivered reports

No refunds are provided for services that have been fully delivered, including completed consultations, advisory sessions, or written reports that have already been provided to you, except where required by applicable consumer protection laws.

Rescheduling

You may request to reschedule a consultation, subject to our availability. We encourage you to provide as much notice as possible. In many cases, rescheduling may allow you to avoid cancellation fees that could otherwise apply.

How to request a refund

Refund requests must be submitted in writing to our designated contact email so that we have a clear record of your request. Please include your full name, contact information, the date and time of the scheduled service, and the reason for your request.

Refund and Billing Enquiries
[Billing contact email placeholder]

Processing time

Approved refunds will be processed within approximately 5 to 10 business days. The time it takes for funds to appear in your account may depend on your financial institution or payment provider.

If you have any questions about this Refund and Cancellation Policy, please contact us using the details provided above or through the contact options available on our website.